Refund policy
RETURN AND REFUND POLICY
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility Requirements
To be eligible for a return, your item must be: • In the same condition that you received it • Unworn or unused, with tags attached • In its original packaging • Accompanied by receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us via WhatsApp at +1 (347) 433-8113
Once your return request is approved, we'll send you: • Return authorization confirmation • Return shipping label (if applicable) • Instructions on how to send your package
Important: Items sent back without first requesting a return will not be accepted.
Return Shipping Address
Returns should be sent to:
Warehouse of Sujia Aihua
1511 Jingang Avenue East
Jindong District, Jinhua City
Zhejiang Province, China
Contact: 15372946435
Damages and Issues
Please inspect your order immediately upon delivery. Contact us right away via WhatsApp at +1 (347) 433-8113 if: • The item is defective or damaged • You received the wrong item • There are any quality issues
We will evaluate the issue and make it right.
Non-Returnable Items
The following items cannot be returned: • Perishable goods (food, flowers, plants) • Custom or personalized products • Personal care and beauty products (opened or used) • Hazardous materials, flammable liquids, or gases • Sale items or clearance products • Gift cards
Please contact us if you have questions about whether your specific item is returnable.
Exchanges
We do not offer direct exchanges. To ensure you get exactly what you want:
- Return the item you have (following the process above)
- Once the return is accepted, place a new order for the item you want
Refunds
Once we receive and inspect your return, we will notify you via WhatsApp at +1 (347) 433-8113. If approved, your refund will be processed to your original payment method within 5-10 business days.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service for your return.
Return Processing Time
Please allow 2-3 weeks for international returns to reach our warehouse and be processed.
Questions?
For any return or refund questions, contact us anytime via WhatsApp: +1 (347) 433-8113
We're here to help and will respond promptly to ensure your satisfaction.