Frequently Asked Questions
Shipping & Delivery
Do you offer free shipping?
Yes! We offer FREE standard shipping on all orders over $50 within the United States. Orders typically arrive within 5-7 business days.
How long does shipping take?
Standard shipping: 5-7 business days
Express shipping: 2-3 business days
All orders are processed within 1-2 business days.
Do you ship internationally?
Currently, we ship primarily within the United States. We're working on expanding to international markets soon!
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package in real-time.
Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee on all products. If you're not completely satisfied, you can return your purchase for a full refund within 30 days of delivery.
How do I start a return?
Email us at pickthebest92@gmail.com with your order number and reason for return. We'll send you a prepaid return label and instructions.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. The funds will appear in your original payment method.
Products & Quality
Are your products authentic?
Absolutely! We source all our premium watches, beauty devices, and leather accessories from verified suppliers and guarantee 100% authenticity.
Do your products come with a warranty?
Yes! All our products come with a manufacturer's warranty. Specific warranty terms vary by product - check individual product pages for details.
What if my product arrives damaged?
We're sorry if that happens! Contact us immediately at pickthebest92@gmail.com with photos of the damage, and we'll send a replacement or issue a full refund right away.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for secure, fast checkout.
Is my payment information secure?
Yes! We use industry-standard SSL encryption and secure payment processing. Your payment information is never stored on our servers.
Do you offer payment plans?
Yes! Select Shop Pay at checkout to split your purchase into 4 interest-free installments.
Discounts & Promotions
Do you offer discounts?
Yes! Use code SAVE20 for 20% off your entire order, or BUNDLE20 for 20% off our curated bundles. Sign up for our email list for exclusive offers!
Can I use multiple discount codes?
Only one discount code can be applied per order, but we always honor the code that gives you the best savings.
Customer Support
How can I contact customer support?
Email us anytime at pickthebest92@gmail.com - we typically respond within 24 hours during business days.
What are your business hours?
Our customer support team is available Monday-Friday, 9 AM - 6 PM EST. We respond to all emails within 24 hours.
Still have questions?
Don't hesitate to reach out! Email us at pickthebest92@gmail.com and we'll be happy to help.